FAQ

We ship from Kansas City, MO.

Yes! Please email or call us for all wholesale inquiries!

All our orders are guaranteed for re-ship in the case of non-delivery. Sometimes USPS forgets to scan some packages. Rest assured your order is on the way and will be scanned eventually.

All orders received before 1pm EST will be shipping the same day. Depending on volume, we may even ship the same day if received after 1pm.

We accept returns for unopened products only. Returns and exchanges must be requested within 14 days of shipment. All of our products are heat sealed and they must remain so to be eligible for returns and exchanges. Orders can be cancelled for a full a refund if they have not shipped yet.

KratomsourceUSA transactions will be listed as ICP 800-217-6148v_Fl,or some variation of it, on your credit card statement.

We accept E-Check (easy to use; instructions at checkout), as well as Bitcoin.

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